Privacy Policy

Introduction

We value your trust and are fully committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, store, and protect your information whenever you access our platform or use our services. By using our website and services, you consent to the practices described here. We encourage you to read this document carefully so that you understand your rights and choices.

This policy applies to all users, including pet owners, sitters, walkers, and visitors to our site. It covers both personal information you provide directly and data collected automatically while interacting with our services.

Information We Collect

We collect information to ensure we can provide a safe, reliable, and efficient experience. Information may be collected directly from you, automatically through technology, or from third parties we work with. Below are the categories of data we collect:

• Personal Information: Name, email, phone number, billing address, and account login credentials provided during registration or booking.
• Payment Information: Credit card details, billing preferences, and transaction history. This information is processed securely through trusted third-party providers.
• Service Details: Information about your pets, special instructions, service preferences, schedules, and communication with sitters or walkers.
• Technical Data: IP address, device type, browser version, operating system, and other diagnostic data collected when you access our services.
• Location Data: If you enable GPS features (such as live dog-walk tracking), we may collect real-time location data during service sessions.
• Cookies & Tracking: We use cookies and similar technologies to personalize your experience, remember preferences, and track service performance.

How We Use Information

The information collected is used for multiple purposes to ensure quality, safety, and smooth operation of services. Specifically, we use your data to:

• Provide and deliver services, including matching pet owners with sitters and walkers.
• Process secure payments, send invoices, and manage account billing records.
• Communicate important updates such as booking confirmations, reminders, cancellations, or emergency alerts.
• Improve and personalize the user experience by remembering preferences and tailoring services to your needs.
• Analyze performance, trends, and usage patterns to optimize features and functionality.
• Prevent fraud, abuse, or unauthorized use of the platform by monitoring suspicious activity.
• Comply with legal obligations, industry standards, and enforce our Terms of Service.

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to store information about your activity. These help us improve user experience, analyze traffic, and deliver relevant content and advertising. Cookies may be session-based (deleted after you close your browser) or persistent (stored for future visits).

You may disable cookies through your browser settings, but doing so may limit certain features of the site. Some cookies are essential for core functionality such as login authentication and secure payments.

Sharing and Disclosure of Information

We respect your privacy and will never sell your personal data. However, we may share your information under specific circumstances:

• Service Providers: With third parties that perform services on our behalf, including hosting providers, analytics services, customer support, and payment processors.
• Legal Requirements: If required by law, subpoena, court order, or to protect the rights, property, or safety of our company, users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
• User Consent: With your explicit consent when you agree to share data with third-party partners or integrated applications.

Data Security

We implement a variety of administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. Security measures include encryption of sensitive data, firewalls, regular system monitoring, and secure data storage practices. While we strive to ensure complete security, no method of transmission over the Internet or electronic storage is fully secure.

If we detect a data breach that could affect your rights, we will notify you promptly in accordance with applicable law.

Your Privacy Choices

We respect your control over your personal information. You have the right to:

• Access and review the personal data we hold about you.
• Request corrections or updates to inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal or contractual obligations.
• Opt out of marketing or promotional communications at any time by following the unsubscribe link in our emails.
• Restrict or object to the processing of your information under certain circumstances.

Children’s Privacy

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn that a child has provided personal information, we will take steps to delete it immediately. Parents or guardians who believe their child has shared personal data should contact us.

International Data Transfers

Our services may be accessed globally. If you are located outside the country where our servers are based, your data may be transferred internationally. We take measures to ensure that your information remains protected through secure transfer protocols and compliance with international data protection regulations such as GDPR.

Retention of Data

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we securely delete or anonymize it to prevent identification.

Third-Party Links

Our website may contain links to external websites or services operated by third parties. These sites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing those policies before sharing any personal data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or our practices. Any modifications will be posted on this page with an updated “last revised” date. If changes are significant, we may notify you through email or platform notices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: 

• Email: [email protected]
• Phone: (888) 4000-2424
• Address: 1175 Peachtree St NE, Suite 1000, Atlanta